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Terms Conditions for Your 7 joya Account

We run our platform for Bangladesh players who use bKash, Nagad and Rocket to fund accounts and play slots, live tables and sports markets. These terms explain how accounts work, what we expect from you, and how regional eligibility and local law shape access.

Account rulesRegional eligibilityDeposit & withdrawal termsFair play standardsSupport contact

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HELP CHANNELS

How to Reach Us About These Terms

Questions about account rules, deposit disputes or withdrawal delays belong with our support team. We list the fastest contact paths for Bangladesh players below.

How These Terms Apply to You

7 joya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 7 joya account, you agree to these terms and confirm you meet the eligibility criteria for your region. Access to our platform depends on your local law and the regions we support; we do not operate where online gaming is prohibited. You

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are responsible for checking whether participation is allowed where you are located. We reserve the right to verify your identity, address and payment details before processing deposits or withdrawals. Accounts are personal; you may not share login credentials, transfer balances to another person, or open multiple
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accounts. We monitor gameplay for fairness; any attempt to manipulate outcomes, collude with other players, or exploit technical errors will result in account suspension and forfeiture of balances. Deposits made via bKash, Nagad or Rocket are processed through secure gateways; once confirmed on your account, they
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cannot be reversed unless we identify a technical error. Withdrawals follow a verification process to protect both you and the platform; we aim to complete checks promptly, but timing depends on the payment method and the completeness of your account information. We update these terms from
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time to time; continued use of the platform after changes are posted means you accept the revised terms. If you have questions about any clause, reach our support team through the contact paths below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WALLET TERMS

bKash, Nagad, Rocket Deposit & Withdrawal Rules

Your mobile wallet is the gateway to your 7 joya balance. We explain how deposits are credited, how withdrawals are verified, and what limits or checks apply to each payment rail.

bKash deposits Open your bKash app, select Send Money, enter the account number displayed on your deposit screen, confirm the amount and complete the transaction with your PIN. Funds usually appear in your 7 joya wallet within two minutes.

Nagad deposits Choose Nagad from the cashier, copy the merchant number, switch to your Nagad app, paste the number and send the exact amount shown. Keep the transaction reference; our system matches it to your account and credits your balance automatically.

Rocket withdrawals Request a withdrawal to your registered Rocket number; we verify the account name matches your 7 joya profile, then process the transfer. First-time withdrawals require identity document upload; once approved, subsequent requests clear faster.

Withdrawal verification We check every withdrawal request against your deposit history and account activity. If the names on your payment account and your 7 joya profile do not match, we will ask for proof of ownership before releasing funds.

ACCOUNT PROTECTION

How We Handle Security, Data & Disputes

Account safety, payment verification and fair dispute resolution form the backbone of these terms. We explain what protections are in place, how we use your data, and what steps you can take if something goes wrong.

Data handling We collect your name, mobile number, payment account details and device information to operate your account, process transactions and prevent fraud. This data is stored securely and shared only with payment processors and regulators where required by local law.

Session security Every login generates a unique session token; if you log in from a new device or IP address, we send an OTP to your registered mobile number to confirm it is you. Close your browser or tap the logout button when you are done to end the session.

Dispute process If you believe a transaction was processed incorrectly or a game outcome was unfair, contact support within seven days with your account details and a description of the issue. We review game logs, payment records and session data, then respond with our findings.

Account closure You may close your account at any time by contacting support and requesting permanent deactivation. Withdraw any remaining balance first; once closure is confirmed, we retain your transaction history for regulatory compliance but you cannot reopen the account or create a new one.

Frequently Asked Questions About Our Terms

No. The name on your payment account must match the name on your 7 joya profile. Deposits from third-party wallets will be refunded and may trigger an account review for security reasons.

Contact support immediately to close the duplicate account. If you have balances or active bets on both, we will consolidate them into one account after verifying your identity. Do not continue using both.

Eligibility depends on your local law and the regions we are licensed or permitted to serve. We do not operate where online gaming is prohibited; you are responsible for confirming participation is legal where you are located.

First-time withdrawals require identity and payment-account verification to prevent fraud and meet regulatory requirements. Once your documents are approved, subsequent requests process faster because the checks are already complete.

Generally no. We return funds to the same payment method and account you used to deposit, unless you provide proof of ownership for the new wallet and update your profile. Contact support before requesting the withdrawal.

Contact support within seven days with your game session ID and a description of the issue. We pull server logs, check the game provider's records and respond with our findings; if an error occurred, we credit the correct amount to your account.

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