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How We Handle Your Account Information

We collect and protect the data you share when you open an account, make a deposit via bKash, Nagad or Rocket, and move between our lobby sections.

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7 joya How We Handle Your Account Information
POLICY CONTACT

Reach Us About Privacy Questions

If you want to see what data we hold, correct a mistake in your account details, or ask how we use wallet information from your bKash, Nagad or Rocket deposits, contact our support team through any of the channels below. We aim to respond within two business days and provide a full answer or next steps.

Team online

Live chat

Open the chat widget in the bottom corner of any lobby page and choose the privacy or account topic from the menu. An agent will pull your account details securely and walk you through your request in real time.

Email support

Send your question to our support address with your registered email and account username so we can verify your identity. Include the specific data you want to review or the change you need, and we will reply with instructions or a data export file.

Account settings

Log in and visit the privacy section under account settings to download a JSON file of your profile, transaction history, and linked wallet numbers. You can also submit a deletion request directly from that page if local law permits account closure.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment details with industry-standard protocols, store wallet transaction records on secure servers, and limit internal access to support and compliance staff who need the data to resolve your tickets. Session logs help us spot unusual login patterns or duplicate-account attempts, and we retain records long enough to investigate disputes, then delete them according to our retention schedule.

Encryption in transit

Every page on the site uses SSL to encrypt data between your device and our servers. When you enter your bKash, Nagad or Rocket wallet number or confirm a withdrawal, that information travels over an encrypted connection so third parties…

Cookie purpose

We place cookies to remember your login session, language choice, and recently opened games. Analytics cookies show us which lobby sections players visit most so we can improve navigation.

Retention schedule

Account data stays active as long as you use the platform. After you request closure, we archive records for the dispute and financial audit period required by regulation, then permanently delete them.

Your rights

You can request a copy of your data, ask us to correct errors, or submit a deletion request if local law allows.

Common Questions About Your Data

We ask for your full name, email, mobile number, date of birth, and the bKash, Nagad or Rocket wallet number you plan to use for deposits. This lets us verify your identity, process payments, and contact you about withdrawals or account issues.

Payment processors receive your wallet number to complete bKash, Nagad or Rocket transactions, and game providers get a session token to serve rounds, but we do not sell or share your contact details or transaction history with marketing companies or unrelated third parties.

Log in, visit account settings, and click the privacy tab to download a file of your profile, deposit and withdrawal history, and session logs. You can also email support to request a detailed export if you need additional records.

Yes, if local law in your jurisdiction permits account closure. Submit a deletion request through account settings or contact support with your registered email. We will archive transaction records for the required audit period, then permanently delete them.

Session data helps us detect duplicate accounts, prevent fraud, and investigate disputes about game outcomes or payment timing. We retain logs only as long as needed for security and compliance, then delete them according to our retention schedule.

You will need to log in every time you visit, and the lobby will not remember your language or recently played games. Some features, like staying signed in across pages, depend on session cookies and may stop working if cookies are fully disabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.